Terms of Service

Last updated: October 13, 2026

1. About ZapNow

These terms apply when you use the ZapNow app and rent a powerbank. By creating an account, you agree to them.

ZapNow (trading name)
Sole proprietorship (eenmanszaak) under Dutch law
Owner: Nikita Giasagkasvili
Machinekamerplein 32-019
5617 AP Eindhoven
Netherlands
KvK: 94181057
Email: support@zapnowcharge.nl

2. The service

ZapNow rents out powerbanks (portable phone chargers) from self-service stations. You scan a station's QR code in the app, a powerbank is released, and you return it to any ZapNow station.

3. Who can use ZapNow

You must be 18 or older. By creating an account, you confirm that you are.

4. Account and sign-in

• Your account is linked to your phone number. You sign in with a code we send by SMS.
• Sign-in is available for phone numbers from the Netherlands, the rest of the EU and several other countries.
• Keep your phone secure and never share your sign-in code.

5. One rental at a time

You can have one open rental at a time. Return your powerbank before renting another one.

6. Prices

Current prices are shown in the app before you rent. At the time of writing:

• Unlock fee: €1.99. We charge it only once the station confirms the powerbank has been released. It includes the first 30 minutes.
• After 30 minutes: €1.00 for each started hour.
• Cap: at most €6.99 per 24 hours, counted from the start of your rental. The first 24 hours include the unlock fee. So a rental returned within 48 hours costs at most €13.98.
• All prices include 21% VAT (BTW).

If the station doesn't release a powerbank, or we can't confirm that it did, the rental is cancelled and you are not charged. Any unlock fee already taken is refunded.

7. Quick return to the same station

If you return the powerbank to the same station within 2 minutes of it being released, we automatically refund the unlock fee and you pay nothing. This is free up to 2 times per 24 hours. A third quick return within 24 hours is charged at the normal price.

8. Not returned within 48 hours

• The maximum rental period is 48 hours.
• At 44 hours we send you a reminder in the app.
• If the powerbank still hasn't been returned after 48 hours, we close the rental and the total becomes the non-return fee of €29.99. This replaces the time charges; the unlock fee you already paid counts towards it.
• If you return the powerbank after the rental has been closed, contact support@zapnowcharge.nl. We decide refunds case by case.

9. Payment methods

• We accept credit and debit cards, Apple Pay (iPhone) and Google Pay (Android). We don't accept iDEAL.
• Payments are processed by Stripe. You need a saved payment method before you can rent.
• We charge the unlock fee when the station confirms the release, and the rest when the powerbank is returned or the rental is closed after 48 hours.
• Receipts are available in the app under your rental history.

10. Failed payments

• If a charge fails, the amount stays open on your account.
• Until it is paid, you can't start a new rental, remove your payment method or delete your account.
• When you save a new payment method, we automatically try the open amount again on it. We don't automatically retry a declined charge on the same card.
• You also can't remove your payment method while a rental is open.

11. Refunds

We refund automatically in these cases:

• the station didn't release a powerbank, or we couldn't confirm that it did (section 6)
• you returned the powerbank to the same station within 2 minutes, up to 2 times per 24 hours (section 7)

If you think you were charged incorrectly, email support@zapnowcharge.nl with your phone number and the approximate rental time. We'll look into it and refund any amount charged in error.

12. Right of withdrawal

As a consumer you normally have 14 days to withdraw from a distance contract. By starting a rental, you ask us to start the service immediately. Your right of withdrawal for that rental ends once the rental is complete.

13. Your responsibilities

• Handle the powerbank with reasonable care.
• Don't open, modify or damage it.
• Don't use it near water or in extreme temperatures.
• Return it to a ZapNow station, in the condition you received it.

14. Liability

• ZapNow is not liable for damage to your device caused by the powerbank, except in cases of proven manufacturing defects.
• ZapNow is not liable for data loss or indirect damages.
• Our total liability is limited to the amount you paid for the relevant rental.
• Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.

15. Service availability

• We aim to keep stations working 24/7 but can't guarantee availability.
• Stations may be temporarily unavailable for maintenance.
• We may change or stop the service with reasonable notice.

16. Deleting your account

• You can delete your account yourself, in the app (Profile → Settings → Delete Account) or on the web at /delete-account.
• Deletion is blocked while a rental is open or a payment is unpaid.
• We may suspend or close your account if you break these terms.
• Amounts you still owe remain due after your account is closed.

17. Changes to these terms

When we make significant changes, we'll tell you in the app, by push notification or in your inbox. If you keep using ZapNow after a change, you accept the new terms.

18. Governing law

These terms are governed by Dutch law. Disputes will be resolved by the Rechtbank Oost-Brabant, location Eindhoven.

19. Contact

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